Permanente Technical Assistance

Permanente Technical Assistance Service

The solution for a complete, effective, fast and simple service. Our Technical Assistance Service covers the whole area of Informatics including new projects (proprietary software is excluded).

Our Client has qualified IT and hardware technicians for assistance and normal or urgent resolution.

Advantages

  • Monthly fixed amount

  • Response / Service Level is defined by you

  • Current Account Management (Service Units / Time)

  • Change hired rank (Service Units)

Coverage

Microinformatics equipment

Base software technical support

Training and support for users

Physical and operating system installation

Warranty management

Maintenance and repair

Installation and organization of racks

Networking and server equipment

Network administration and management

Network asset configuration

Migrations

Customized services

Wireless network setup and configuration

Servers repair

Asset repair

Large printers repair

Audits